Product Care
Our vessels are intended as sculptural and artistic works that are only suitable for dried goods if you should choose to accessorise them.
When cleaning or dusting the works the best approach we have found is to use a stiff nail brush to buff the textured surface free from any dust or dirt. If they need further cleaning add a touch of water with a damp lint free cloth and buff the surface again with the brush followed by drying the piece off with another lint free cloth.
FAQs
Where is the Oak sourced from?
All of our materials for the vessels have been sourced within 30 minutes of our workshop in the South Downs of Sussex. We only use timber that has been responsibly sourced through weather damage, coppicing or felled due to safety.
How are they packaged?
All of our works come wrapped in a soft dark brown cotton cloth tied with matching cotton ribbon. This is then packaged using eco-friendly materials which can be recycled once your artwork has been wrapped.
When will it be sent?
We aim to dispatch all of our orders within 10 working days. This allows us time to finalised their presentation, packaging and shipping arrangements.
Do they come with a Certificate of Authenticity?
Yes, every piece in this collection will come with a Certificate of Authenticity signed by both artists and dated.
I'm purchasing internationally. Do I have to pay customs fees?
Sales internationally may be subject to customs fees and/or import duties in your country. Unfortunately this is out of our hands.
Do you offer refund/exchanges?
Unless in extraordinary circumstances, all sales are final. If you have any questions, please reach out to us on hello@ashandplumb.co.uk